The Adjuster Called at 2:47am. Did Anyone Pick Up?
The Call You Missed Last Tuesday
A hailstorm tears through your market at 9pm. By 2:47am, an insurance adjuster is returning a homeowner's call and asks which contractor they want on the job. The homeowner says your name - but nobody answers. Your competitor picks up on the second ring and locks in the supplement before you even see the missed call.
That is not a hypothetical. One storm-belt roofer we work with tracked six adjuster callbacks in a single week that went to voicemail. Four of those jobs went to competitors.
Why Speed-to-Answer Wins Insurance Work
Insurance leads are not like retail leads. The homeowner is anxious, the adjuster is moving fast, and the window to get your name on that Xactimate file is measured in hours - not days. Whoever gets the scope of loss conversation first shapes the claim.
If your office closes at 5pm, you are voluntarily handing evening and overnight leads to the next guy in the JobNimbus pipeline who has someone available.
Reese Answers Every Call, Any Hour
Reese is ARC's AI receptionist teammate. She picks up every inbound call - 2am, Sunday morning, middle of a job site walkthrough - qualifies the lead, captures the loss details, and routes urgent adjuster callbacks to the right person immediately.
She does not put callers on hold. She does not miss the part where the adjuster mentions a February inspection date that changes your supplement timeline. One Gulf Coast roofing company we work with stopped losing after-hours storm leads entirely within the first month of bringing Reese on.
What Reese Handles on a Storm Call
- Captures address, date of loss, insurance carrier, and claim number - Flags adjuster callbacks as urgent and notifies your project manager in real time - Books inspection appointments directly into your calendar - Logs everything into AccuLynx or JobNimbus so nothing falls through
No more re-entering notes from a voicemail at 7am while you are already on a roof.
The Cost of Doing Nothing
A missed storm lead in a heavy-hail market is worth anywhere from $8,000 to $25,000 in revenue depending on your supplement game. Reese as a Starter hire is $1,499 per month plus a one-time $5,000 onboarding fee. Run the math against one recovered adjuster callback.
There is also a 14-day free trial if you want to see her answer your phones before you commit.
Start With Reese
If your biggest leak right now is after-hours insurance calls going to voicemail, Reese is the hire. She pays for herself the first time she catches an adjuster callback your team would have missed. Start your 14-day trial and put Reese on your phones this week.
Sutton, Hudson, Tom, Sarah, Christi, Mike. Six named AI teammates working 24/7. The audit maps which one bleeds the most money in your shop today.
The 2:47am storm lead — and why your best roofer never sees it
A storm rolls through. Homeowners text at night. The first roofer to reply gets the inspection.
The Adjuster Called at 6 PM. You Missed It. They Hired Someone Else.
A storm rolls through on a Tuesday, an adjuster calls at 6:03 PM to scope a supplement, and your voicemail costs you a $28k job.
The Adjuster Called at 4pm Friday. You Missed It.
A supplement request sitting in voicemail over the weekend costs more than the job - here's how one roofer stopped bleeding Friday leads.