Your Instagram DMs Are Full. Your Treatment Room Isn't.

The $800 Message You Missed Last Night

Someone found your before-and-after Reels, loved your lip filler work, and sent a DM asking about availability and pricing - at 10:47 PM. By the time your front desk opened the app the next morning, that person had already booked a consult somewhere else.

That is not a social media problem. That is a revenue recovery problem.

High-Intent Shoppers Don't Wait Until Business Hours

Med-spa inquiries spike in the evenings and on weekends - exactly when your team is offline. Instagram DMs, Facebook messages, and website chat requests pile up from people who just watched a laser resurfacing video, compared your membership pricing to a competitor, or finally decided to do something about their skin.

These are not casual browsers. They are ready-to-book patients who need a fast, warm, knowledgeable reply - not a "we'll get back to you" auto-response.

Meet Tom: Your After-Hours Front Desk

Tom is ARC's AI receptionist teammate. He handles incoming inquiries across channels, answers questions about your Botox, filler, and laser services, quotes your membership tiers, and books consults directly into your scheduling system - whether you run Mindbody, Boulevard, or Vagaro.

One medspa in the Southeast added Tom to cover evenings and weekends. Their front desk team arrived each morning to find three to five consults already on the calendar - no phone tag, no missed DMs.

Tom never discusses specific treatment plans or medical history over chat (HIPAA-aware by design), but he handles everything up to the point of booking so your licensed staff can focus on the consultation itself.

What This Costs vs. What You're Losing

Tom comes in on the Starter tier at $1,499 per month (plus a one-time $5,000 onboarding fee). A single booked filler or laser consult that converts to a package can run $600 to $1,500 or more. Missing two or three of those a week adds up fast.

If you want Tom handling after-hours plus Hudson running outbound reactivation texts to lapsed membership holders, the Crew tier is $2,499 per month - two teammates working your pipeline around the clock.

Try It Before You Commit

ARC offers a 14-day free trial so you can see Tom in action on your actual inquiry volume before anything goes on a card.

Start with Tom. Point him at your Instagram DMs and your website chat widget this week. Your front desk will walk in Monday morning to a calendar that booked itself - and you'll stop losing high-intent shoppers to whoever replied first.