Your Instagram DMs Are Full. Your Consult Calendar Isn't.

A high-intent Botox shopper DMed your spa at 10 p.m. on a Tuesday. She had just watched your Reel on lip filler, tapped to your profile, and hit "Message." By 10 a.m. Wednesday she had booked your competitor - the one that replied in four minutes at midnight.

This is not a staffing problem. It is a coverage problem. And it costs med-spas real consult revenue every single week.

The Window Between Interest and Booking Is Shorter Than You Think

Aesthetic shoppers - especially first-timers researching Botox, Sculptra, or a laser package - are comparison-shopping across three to five Instagram profiles in the same scroll session. The spa that replies first, with actual pricing context and a booking link, wins the consult.

Waiting until your front desk opens the next morning is not a strategy. It is a referral to your nearest competitor.

What Hudson Does While Your Team Sleeps

Hudson is ARC's outreach and follow-up teammate. When a prospect DMs asking about your filler menu at 10:47 p.m., Hudson responds with the right context - service overview, membership benefits if you carry one, and a direct link to your booking flow in Mindbody, Boulevard, or Vagaro.

Hudson does not guess at HIPAA-sensitive details or make clinical promises. He collects intent, answers the top-of-funnel questions your front desk answers fifty times a week, and drops a confirmed consult appointment into your calendar before your team arrives in the morning.

One med-spa we work with in the Southeast was losing an estimated eight to twelve unbooked DM conversations per week to slow response times. After bringing Hudson on, those conversations started converting to booked consultations the same night they came in.

The Economics of One Missed Consult

Run the math on your own book. A Botox consult that converts to a first-time client is rarely just one visit. Factor in a filler add-on, a membership conversion, and a 12-month retention cycle and a single missed DM can represent several hundred dollars in lost lifetime value.

Hudson alone is available starting at $1,499/month on the Starter tier. That is one recovered consult per week covering a meaningful share of the monthly cost - before you count the membership upgrades and retail those new clients bring in.

Pairing Hudson With Sarah for Churn Saves

After-hours capture is only half the revenue-recovery picture. The other half is the client who bought a laser package six months ago and has gone quiet.

Sarah, ARC's customer success teammate, monitors engagement gaps and sends re-activation messages before a lapsed client becomes a lost one. She also handles the post-appointment review request at exactly the right moment - after a lip flip when the client is thrilled, not three days later when the moment has passed.

If you are running a team of two AI employees, the Crew tier at $2,499/month pairs Hudson and Sarah in a coverage model that handles both new-client capture and retention in the same month.

What Your Custom AI Audit Will Show You

Every spa's gap looks a little different. Some are hemorrhaging leads through Instagram. Others are losing membership renewals to silence. A few are leaving five-star review opportunities on the table after every successful treatment.

The free AI audit at ARC produces a 15-plus page custom report - turned around in 24 hours - that maps exactly where your revenue is leaking and which AI teammates would close those gaps first. There is no generic template. The audit is built around your services, your booking platform, and your client journey.

Start With the Teammate Who Pays for Itself Fastest

For most med-spas competing on Instagram and Google, Hudson is the right first hire. He covers the after-hours window where high-intent shoppers are making decisions right now. Start with the free AI audit to confirm that - or find out if your biggest gap is somewhere else entirely.